Shipping & Returns
Items will be shipped 3-5 days from purchase pending credit card authorization. All items ship from Walnut Creek, CA. Please ensure to provide the right address, as we will use the information you supply; Shipping times depend on your location.
Twibbles, is not responsible for packages delivered to an incorrect address. Once the items in an order have been picked up by the carrier, Twibbles will cease to have any liability regarding the order delivery; all items at that point will be considered the sole responsibility and property of the customer. (Please track your package once you receive the tracking number)
If you wish to place an order for multiple items going to separate addresses, separate orders must be placed for each address. Sales tax and shipping rate will be charged upon checkout.
RETURNS AND EXCHANGE
All items have gone through quality control, to ensure you are receiving the best product. Returns are accepted on unwashed and unused items within 5 days of receipt. Please contact us at firstname.lastname@example.org with to initiate a return. Returns are not accepted on SALE items. Twibbles is not responsible for return shipping costs. Once the item is received and confirmed to be in its original conditions, your refund will be issued.
In case you want a full refund or exchange due to a damage or defect on our end, you MUST contact us at email@example.com within 5 days of receipt with your order number and the nature of the problem, before sending back any package.
Items MUST be unwashed, unworn, with tags and in their original packaging you received it).
Items shipped back without a prior approval will not be accepted and exchange or refund will not be considered.
SALE items are FINAL.
Shipping is non refundable.
*Please be aware that phone/tablet screens and computer screens do not always depict colors exactly as they will appear in real life.